Yes — we ship worldwide with tracked delivery, including Jordan, Saudi Arabia, UAE, Kuwait, Bahrain, Qatar, Oman, Iraq, Europe, the US and beyond. Your exact shipping options and delivery estimate appear at checkout.

Shipping is calculated at checkout based on your country — and it becomes free once you reach your region's threshold:

• 🇯🇴 Jordan: free delivery on every order — no minimum
• ✈️ Gulf region (Saudi Arabia, UAE, Qatar, Kuwait, Bahrain, Oman): free shipping on orders over $50
• 🌍 US, UK & Europe: free shipping from $75–$100 depending on country
• 🌐 Rest of the world: thresholds shown in the announcement bar and at checkout

Tip: our bundles are the easiest way to unlock free shipping — and they're already discounted.

Orders are packed within 1–2 business days. Delivery within Jordan is typically 1–3 days, Gulf countries 3–7 days, and other international destinations 7–14 days depending on customs. Every order includes a tracking number.

For most Gulf destinations, orders arrive with no surprises. For some international destinations, import duties and taxes may be payable on delivery — if this applies to your country, you'll see a clear note at checkout before you pay.

We display prices in your local currency (JOD, KWD, BHD, OMR, IQD and more) so you always know exactly what you're paying. Some local currencies aren't supported by card processors, so at checkout the payment is processed in US dollars — your bank converts it automatically at essentially the same value, with no extra fees from our side. Cash on Delivery, where available, is always paid in the displayed local amount.

COD is available in select countries. If it's available for your address, you'll see it as a payment option at checkout — and you pay the displayed amount in cash when your order arrives.

If you're not happy with your order, contact us within 14 days of delivery. Unopened, unused products in their original packaging can be returned for a refund or exchange. For hygiene reasons, opened skincare products can't be returned — but if anything arrives damaged or incorrect, we'll replace it free of charge, no questions asked.

Send us a photo within 48 hours of delivery through our contact page or WhatsApp, and we'll ship a replacement right away.

The Dead Sea holds one of the highest natural concentrations of skin-loving minerals on earth — magnesium, potassium, calcium and sodium — known for helping skin retain moisture, calming irritation, and gently detoxifying pores. Our products are made with authentic Dead Sea minerals and mud. Read more on our Skincare Journal.

Our formulas are designed to be gentle. As with any skincare, we recommend a patch test on your inner arm 24 hours before first use. If you have a diagnosed skin condition, check with your dermatologist first.

No — we do not test on animals.

Every product page includes a short how-to video and full instructions. For deeper routines and tips, visit our Skincare Journal.

If your order hasn't shipped yet, yes — contact us as soon as possible and we'll take care of it.

Through our contact page, by email, or on WhatsApp — in Arabic or English. We typically reply within a few hours on business days.